IP Telephony

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IP Telephony
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Through CWT, connecting with clients is made easier when using IP telephony (Internet Protocol telephony), which also increases the value of interactions and customisation with rich media and video. Your IP telephony network is being developed and installed by Bailey Communications, a pioneer in the field.
By removing barriers like distance and overcoming conventional challenges, Bailey Communications' design and installation of your IP Telephony system makes successful cooperation possible. Our IP telephony solutions will enable information sharing and improved conversations, which will ultimately result in better decisions and corporate expansion.
IP Telephony (Internet Protocol Telephony) is a technology that replaces the public switched telephone network's dedicated circuit-switched connections with packet-switched connections provided by the Internet Protocol to exchange voice, fax, and other types of information (PSTN). Calls move reliably to the user on shared lines as data packets.

Benefits of IP Telephony
- Decreased voice network expenses
- Decreased costs for equipment administration
- Centralised network management and control
- Using distributed call centre software to improve customer satisfaction
- Improved productivity and communication for mobile and remote workers
Improved Communication
- Consolidated user directories and enterprise-wide extension dialing are provided by uniform dial plans.
- Internal voice conferencing for the entire company
- Unified messaging and uniform voice mail access
- Improved call features and improved communications for mobile and remote workers
- Agents stationed in branch offices or other distant places can still be managed and observed centrally during call centre interactions.
- Employees who are on the road can check their messages, take part in conference calls, and work with coworkers.
- Multiple sites can be managed by centralised administration using a single system.
Connect your IP phone system to your other enterprise software.
- Management of customer relationships (CRM)
- Organizational resource planning (ERP
- Employer management (WFM)
- Scheduling and messaging